Personal Information Protection Guidelines

Irohado Co., Ltd. (hereinafter referred to as "our company") respects the privacy of our customers and pays close attention to the handling and protection of their personal information so that our customers can use our services with peace of mind. Below is our privacy policy.

1.Collection of personal information

When handling your personal information, we will specify the purpose of use in advance and will do so within the scope necessary. If you do not wish to provide your personal information to us, you may refuse to provide it at your own discretion. However, you may not be able to use our services that require that information.

2. Purpose of Use of Personal Information

Personal information such as your name, email address, telephone number, postal code, and address handled on our website will be used for the following purposes.
(1) To contact you and send you related materials in response to your inquiries, requests for materials, and use of our services.
(2) To send seasonal thank-you messages, as well as provide information about our new and related services.

3.Protection of Personal Information

We will take responsibility for managing the personal information entrusted to us by our customers in a strict manner and will implement reasonable safety measures to prevent unauthorized access to your personal information and the loss, destruction, falsification, leakage, etc. However, there is no method to completely eliminate the possibility of human error or absolute technology to prevent unauthorized access, so please be aware in advance that there are "unexpected cases" that may occur.

This website uses cookies to operate the shopping cart. The cookies on this website do not contain any information that can identify individual customers. These cookies will not be used for any purpose other than displaying the cart and my page.

In order to improve our services, our website uses Google Analytics, an entity owned by Google, to measure website usage. Google Analytics uses first-party cookies to collect information about access to our website without identifying individuals. The method of collection and use of access information is stipulated in the Google Analytics Terms of Service and the Google Privacy Policy. For more information, please refer to the following page.
https://policies.google.com/privacy

4. Use, provision and disclosure of personal information

The personal information collected from customers on our website will not be used by our company or provided or disclosed to a third party, except in the following cases:
(1) When the customer's prior consent or approval has been obtained
(2) When the handling of personal information is entrusted to a subcontractor with whom we have concluded a confidentiality agreement regarding personal information, to the extent necessary to achieve the purpose of use clearly indicated to the customer (subcontractors include delivery companies that we contract with for delivery, business partner companies, etc.).
(3) If disclosure or provision is required by law, etc.

5. Correction of personal information

We strive to keep your personal information accurate and up-to-date. We also have a "customer service desk" to respond to inquiries and consultations regarding the disclosure, correction, and suspension of use of your personal information. If you request the disclosure, correction, or suspension of use of your personal information on our website, we will respond as promptly as possible. Please note that a fee of 500 yen (tax included) will be charged for each request for disclosure. Please note that if we notify you of the disclosure of your personal information by mail or other means, we may charge you an additional actual fee.
≪Irohado≫ Phone number: 0120-168-041
Email address: irohado@irohado.com

6. Personal information on third-party sites and services

The sites and services of third-party companies that can be accessed through our website have their own privacy policies that are independent of our company. We cannot assume any obligation or responsibility for these independent regulations or activities. When using services on third-party sites, please read the privacy policies of each site carefully.

7. Your Consent

We provide our website services on the premise that our customers agree to this privacy policy. Please note that the contents described here may be changed or revised in order to provide our customers with safer and more comfortable services, and that you will also be deemed to have agreed to these points.

8.Other

We will comply with laws and other regulations regarding the protection of personal information, and will strive to continually improve the protection of personal information.